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International Health Insurance


International Travel Health Insurance 

It is important for you to have adequate health insurance coverage while you are abroad. All students, faculty and staff traveling overseas with or on behalf of Samford University are required to have comprehensive international health insurance and security coverage that will cover them for the duration of their program while abroad. If you are enrolled in a Samford Abroad faculty-led course you are automatically enrolled in this coverage. Coverage is included in program fees for the duration of the program, but this coverage does not extend for personal travel before or after the program dates. Faculty, staff and students planning to travel before or after program dates, are strongly encouraged to purchase additional international travel health insurance for personal travel. Samford University does not pay for this extended coverage.   

Coverage will be waived for students studying on an Affiliate study abroad program that has insurance coverage equivalent to the CISI policy.  

Students doing independent placements, are required to have comprehensive health insurance and security coverage as well. They can find coverage on their own or opt to enroll in CISI by emailing the Compliance Coordinator, Ashley Johnson (ashley.johnson@samford.edu).  

General information about CISI can be found here

A summary of the benefits covered under the CISI International Travel Health Insurance and Security policy can be found here

Once you are enrolled in coverage, your insurance card will be emailed to you.  

No matter where you go or what treatment you may seek, save all medical bills and receipts. 


How to use Samford’s international travel insurance (provided by the Samford Global Engagement Office): 

Print insurance card and carry it in your wallet while abroad (the card is emailed by CISI directly to you). 

For a non-urgent medical need:  
 
  1. Notify faculty/resident director that you need to see a doctor and keep them updated on your care.  
  2. Call AXA (phone number and policy ID number on back of card) and request a doctor’s appointment. They may be able to arrange direct payment on your behalf to the treating hospital. 
  3. If you don’t call AXA for assistance, you will likely have to pay for medical expenses out of pocket at the time of service. Most foreign medical facilities will not directly bill the insurance company if you just show up to their facility with an insurance card. 
  4. Notify your family of the situation.  
  5. Keep all receipts and medical paperwork. 
  6. File a claim for reimbursement if medical facility was not set up for direct payment. Claim information and form can be found here.  Or you can contact the GEO for help submitting a claim.  

For a life-threatening emergency: 
 
  1. Call 911 or go to the doctor/hospital ASAP and receive appropriate medical attention. 
  2. Notify faculty/resident director of the situation ASAP. 
  3. Notify your family of the situation. 
  4. Call AXA (Phone number and policy ID number on back of card) before or during your visit to let them know where you are and that you are receiving medical attention. They may be able to arrange direct payment on your behalf to the treating hospital. 
  5. If you don’t call AXA for assistance, you will likely have to pay for medical expenses out of pocket at the time of service. Most foreign medical facilities will not directly bill the insurance company if you just show up to their facility with an insurance card.  
  6. Keep all receipts and medical paperwork. 
  7. File a claim for reimbursement if medical facility was not set up for direct payment. Claim form can be found here.  Or you can contact the GEO for help submitting a claim.